NOTE: If you are upgrading to 5.2R1+ please see the article KB40362 - Unable to install, launch, or upgrade to Pulse Client version(s) 5. The "Enable web installation and automatic upgrade of Pulse Secure clients" setting can be found in the Administrator Console under Maintenance > System > Options. This message will not be observed when you use the standalone application installer to install, launch, or upgrade to Pulse Client version(s) 5.0R15+, 5.1R8+, and above. Need to send back Palo Alto vendor-specific attributes with Pulse Policy Secure and/or Steel-Belted RADIUS. If you disable the "Enable web installation and automatic upgrade of Pulse Secure clients" option in your PCS / PPS appliance, then you will not observe the above message. Need to send back Palo Alto vendor-specific attributes with Pulse Policy Secure and/or Steel-Belted RADIUS. This is because the PCS / PPC appliance is still being used to deliver the new Pulse Client. This type of Pulse Client upgrade process is also known as "Auto-Upgrade". This may also occur after authenticating through the PCS / PPS from the Pulse Client and accepting the Upgrade prompt.
If the problem continues, please contact your system administrator" is observed on Mac OS and Windows users when attempting to install or launch Pulse Client version(s) 5.0R15+ and 5.1R8+ from their Web Browser. The message "Failed to download the application.
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